Expert and gentle pet grooming and bathing are available by appointment, 7 days a week at our two Manhattan locations: Chelsea: 32 West 25th Street, 212-243-1199 & Upper East Side: 415 East 91st Street, 212-410-1755. We can often accommodate same day appointments.
New clients, please register prior to arrival. Click here to register your dog.
You must also provide written proof of current Rabies, DHLP, Parvo and Bordatella vaccinations.
If your dog has been here before, you can click to Make a Grooming Reservation / Request.
Frequently Asked Questions
How long does it usually take?
If the hair needs to be cut, we ask that you allow four hours so that we can wash, dry and cut the hair. If the hair is matted it may take more time. If there is no hand scissoring, it generally takes less time. If you need your dog groomed “in and out”, we may suggest you come at a specific time--usually the first thing in the morning. There may be an additional charge for this service. If you like we can call you as the groomer is finishing --that way you can come right away to pick up.
How much does it cost?
It depends on the breed, condition and individual temperament. The prices below do not include dematting (extra $25 per 1/2 hour):
Bichon Frise, Cocker Spaniel, Coton de Tulear, Miniature Schnauzer (clipper cut), Toy Poodle, Scottish Terrier(clipper cut): $95 + tax
Pekingese, Shih Tzu, Lhasa Apso, Maltese, Yorkshire Terrier, West Highland Terrier(clipper cut), Pomeranian: $85 + Tax
Labrador Retriever, Basset Hound, Boxer: $55 + tax
Golden Retriever: $95-$125 + tax
Standard Poodle, Old English Sheepdog: $120-$150 + tax
Handstripping of Minature Schnauzers, Scottish Terriers, West Highland Terriers, Border Terriers: $150 and up
Do you bathe the dog first?
In order to get an even hair cut, the hair needs to be clean so we always bathe the dog as part of grooming. Depending on your dog’s breed and style, the groomer may do a “rough cut”. After the rough cut, the dog is washed, dried and then the haircut is completed. In other cases, we may wash and dry the dog completely before starting the haircut.
What products do you use?
We use top quality shampoos and conditioners. Most dogs are washed using a hypo-allergenic shampoo but we can vary the shampoo depending on your needs. After the dog is washed and rinsed, we may use a conditioner as well. We can apply veterinary products paying strict attention to the instructions. Feel free to bring your favorite shampoo or other products, if you so choose and/or to discuss product choice with your groomer.
Can you groom my dog to the breed standard?
Yes, our groomers are familiar with the most of the breed standards and are very experienced with the more popular breeds. Many clients in NYC do not groom to the breed standard because the level of maintenance required. If you want to get your dog groomed to the breed standard, it is helpful to review with the groomer the breed page in the “All Breed Dog Grooming Guide” and/or bring pictures. Each dog is different and each person‘s needs vary, so a consultation can help you know your options and decide accordingly.
My dog's hair is knotted. Do I need to cut the hair short?
If the hair is allowed to knot or develop "matts", this is unhealthy for the dog's skin. Knotting gets worse if the coat gets wet. Before washing the dog, it is necessary to brush out all the knots. If the hair is matted, it may be possible to "dematt" the coat. Unfortunately, this can be painful. In some cases, dematting may cause or reveal skin irritation. If your dog is matted, we will advise you what can be done. If the hair can be dematted without causing pain to the dog, it may be possible to save the coat. If the hair can be demmated, there will be an additional charge of $25 per half hour. Otherwise, we may recommend cutting the hair short, which means applying the clipper behind the matts. If the hair is matted, we recommend meeting with one of our groomers beforehand so that we can discuss your options.
Do I get the same groomer each time?
Some clients prefer to keep the same groomer. If your dog is nervous and/or you have very specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer and dog.
Can I stay with my dog and watch?
Our grooming areas are visible behind glass. However, if your dog can see you, this usually leads to the dog trying to be with you and can result in a dangerous condition. The groomer is working with sharp tools and looks to avoid additional stress and excitement. If you want to watch, take a peek from a distance but if you need to watch the entire time, you should consider home grooming.
Can I bring in a picture?
Sure. The groomer will discuss your options and try to achieve the same result.
Do you cut the nails?
Yes, We are able to cut the nails on most dogs. With some dogs, it needs to be done at the veterinarian. Long nails can lead to several issues including joint problems, broken or split nails. With nail cutting, there is always some risk of bleeding. Inside the nail is a blood vessel (the "quick") which grows with the nail. If the nail is allowed to grow long, then cutting the nail even slightly may result in bleeding. If the nails are black, the risk of bleeding increases. If the nail bleeds, we apply styptic powder to the nail. Regular nail trimming can minimize the chance of bleeding, but not eliminate the risk completely. It is also helpful to avoid walking on the sidewalk immediately after the nail trim.
Note: we do not offer "nails only" service. However, if we groom your dog and find that the nails are long, the groomer may recommend you come back in between grooms for nail trimming.
What are anal glands?
The real answer is “something you don’t want to deal with at home!” They are the scent sacs right under a dog’s tail. Some dogs empty them naturally, some do not. Your groomer can check if they need to be emptied (expressed). Please let us know if your veterinarian does this or if you do not want us to express the glands.
How is my dog dried?
Usually with a combination of four different methods. While in the tub we may towel dry the dog and/or use a high-velocity dryer that blows off the majority of water. Then we use a dryer that the dog can sit or lay in and circulates warm air all around them. The groomer may finish up with a stand dryer while your dog is on the grooming table. During all of these drying phases your dog is being supervised. All of these drying method are considered safe and have been in use for many years by grooming salons, veterinarians and kennels.
What if I don‘t like the groom when its finished?
Please tell us. We aim to please. On the occasion where a haircut is not to your liking, and it is a matter of a little more trimming here or there, the groomer can usually do it right away. In some instances, we may ask you to come again on another day in which case we can start again. If there are two or more people responsible for the grooming result, it is important that they first agree on a style before giving the groomer instructions.
Two Manhattan locations: Chelsea: 32 West 25th Street, 212-243-1199 & Upper East Side: 415 East 91st Street, 212-410-1755